Refund Policy

Last updated: 3 August 2026

We sell confidence — so you can try Asserte with nothing at stake, and you never pay for a failure on our side.

The first-month satisfaction guarantee (subscriptions)

If you are not satisfied within your first billing period and have run three audits or fewer, we refund your first month in full — just send us an email at hello@asserte.ai and say so.

• Both bounds apply together: the request must come inside the first billing period, and before your fourth audit starts.
• The guarantee applies once per customer (your first subscription, not each resubscription).
• No forms, no questions required — though telling us what fell short helps us improve.

Failed delivery — never charged

• A run that fails to deliver is not counted against your allowance; you can run it again at no additional cost.
• If an extra audit was charged and never delivered, we refund it.
• We aim to respond within 7 business days and process approved refunds to your original payment method.

Subscriptions

You can cancel anytime from the billing portal — cancellation stops future renewals and keeps your access until the end of the paid period. Statutory withdrawal rights (where applicable) are described in the Terms.

Complimentary (“comp”) audits carry no charge and so have nothing to refund.

Anything else

Something not covered here? Write to us — we’re reasonable people, and we’d rather keep your trust than a fee. Requests are handled at our discretion.

Contact

Rafael Luis Jacober Werlang, Viale Leopoldo Muzii, 77 — Piano 3, 65123 Pescara (PE), Italy. Email: hello@asserte.ai.